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The timelines and policies for refunds vary depending on your reservation. Please refer to your itinerary or confirmation email for specific information regarding your refund. The type of refund you receive will depend on the terms and conditions of your booking and may include a direct reimbursement, airline credit, rewards, or coupons. In certain cases, a combination of these options may be issued.
Bookings are priced in United States Dollars (USD) and are subject to fluctuations based on availability, demand, and peak travel times (e.g., holidays). Prices are subject to confirmation upon receipt of payment and may change without prior notice on a dynamic basis.
If you cancel a flight within 24 hours, you may be eligible for a full refund. However, cancellations beyond 24 hours may result in fees as per the airline's regulations. Many airlines offer non-refundable fares even within the 24-hour window, so please review the terms at the time of booking. If you made a deposit or partial payment, a refund will be issued for the amount, excluding non-refundable fees.
Some fares are non-refundable. Special fares, hotel extensions, and unused portions of bookings (once the trip has started) are non-refundable. Please review the booking terms carefully before confirming your reservation.
In case of a cancelled flight, passengers may receive a full refund or future credit according to the airline’s policy. If a flight is significantly delayed, you may request a refund. The Department of Transportation (DOT) evaluates significant delays and determines refund eligibility. Passengers downgraded from first class to economy are eligible for a refund of the fare difference. Refunds for added services such as baggage fees, seat upgrades, and Wi-Fi may also be requested in case of cancellation or delays.
For changes made at the passenger’s discretion, the airline’s fare rules and change fees apply. If changes are made due to schedule alterations by the airline, no airline change fees will be charged. However, a modification fee of $50 may be applied by Discoverdusk.com.
If an airline misplaces a passenger’s baggage and it is officially lost, a refund for the baggage fees can be requested from the airline. Please note that Discoverdusk.com is only able to assist with the claims process, not the direct refund.
Fully refundable tickets can be refunded in full if unused. Cancellations made within 24 hours of booking are eligible for a full refund if no changes have been made. If the flight is booked at least seven days prior to departure, cancellations within 24 hours of booking are eligible for a full refund.
Our liability is limited as per applicable laws and regulations. This includes direct, indirect, special, or consequential damages, loss of data, income, or profit, and personal injury or property damage. In case of any violation, our liability is capped at either re-providing the service or reimbursing the service cost.
Discoverdusk.com is not liable for changes made by airlines to flight schedules. If significant changes or delays occur, passengers may qualify for a refund according to the airline's policy.
To request a cancellation or refund, please visit our website discoverdusk.com or contact our customer support at help@discoverdusk.com. We recommend reviewing the terms and conditions before making a booking. Always ensure that you receive a receipt for your booking, which can be retrieved from the itinerary page or by contacting your travel provider.
Your payment security is a top priority. We use SSL (Secure Sockets Layer) encryption, ensuring that your personal and payment information is secure. All payments are processed through trusted channels, and we verify your credit card's 3- or 4-digit security code during each transaction.
There are several reasons your payment might be declined, including insufficient funds, incorrect payment details, or a blocked transaction by your card issuer. If your payment is declined, please contact your card issuer or attempt the transaction again.
If you notice unfamiliar charges, they may be due to modifications made to your booking, international transaction fees, or additional charges for extras during your stay. For any clarifications, please reach out to our support team.
Refunds typically take up to 24 hours to process. However, it may take 7 business days for the funds to be reflected in your account, depending on the bank or payment service provider. Refunds from third-party providers, such as airlines or property owners, may take longer.
Lodging: Some hotels allow you to reserve your stay now and pay later. Payment is typically made at check-in or check-out, with the total cost outlined in the booking confirmation. Any additional fees will be billed directly by the hotel.
Car Rentals: Choose the "Pay Later" option and settle payment upon vehicle return. The rental company may place a hold on your credit card for the deposit.
Voyages by Ship: For sailings more than 60 days away, a deposit is required, with full payment due closer to the departure date. Payment can also be made in advance.
If you have any inquiries regarding our Refund & Cancellation Policy, please feel free to contact us:
Almar International Limited
Address: Unit-S, 1/F Mau Lam Commercial Building, 16-18 Mau Lam Street, Jordan, Kowloon, Hong Kong (Zip Code: 999077)
Email: help@discoverdusk.com
Helpline: 1-802-724-4081
Company Name: Almar International Limited
Business Registration Number: 53855321
D-U-N-S Number: 66-339-1625
ISO Certifications: ISO 27001 (US-ARNT-24-0410004), ISO 27701:2022 (US-ARNT-24-0410005)